Job Description:

We are currently seeking a Reception Supervisor to join our team at a prestigious luxury hotel and Michelin star restaurant located in Cork.This is a unique opportunity to work in a world-class establishment and contribute to its exceptional reputation. The ideal candidate will have a strong background in the tourism industry, possess excellent administrative and customer service skills, and have a passion for delivering unparalleled guest experiences.

Responsibilities:

• Supervise and manage the reception area, ensuring the highest level of service is provided to guests
• Handle guest reservations and inquiries, demonstrating in-depth knowledge of the hotel and restaurant offerings
• Greet and welcome guests with warmth and professionalism, creating a memorable first impression
• Coordinate with the restaurant team to ensure seamless guest experiences, including managing table bookings and special requests
• Oversee the check-in and check-out process, ensuring accuracy and efficiency
• Train and mentor reception staff, providing guidance on service standards and performance expectations
• Monitor and maintain office supplies and equipment, ensuring the reception area is well-equipped and presentable
• Assist with administrative tasks, such as managing guest profiles, updating records, and generating reports
• Handle cash and credit card transactions, adhering to the highest standards of accuracy and confidentiality
• Collaborate with other departments to address guest concerns and resolve issues promptly
• Continuously seek opportunities to enhance guest satisfaction and exceed their expectations
• Stay updated on local attractions, events, and dining options to provide recommendations to guests
• Uphold the hotel’s standards and values, ensuring a positive and professional work environment

Requirements:

• Previous supervisory experience in the hospitality industry, preferably in a luxury hotel or Michelin star restaurant
• Excellent knowledge of reservation systems and procedures
• Exceptional interpersonal and communication skills, with a genuine passion for delivering exceptional service
• Strong organizational and multitasking abilities, with acute attention to detail
• Proficiency in computer systems and familiarity with hotel management software
• Ability to remain calm and composed under pressure, resolving conflicts and guest issues effectively
• Flexibility to work shifts, including weekends and holidays, as per business requirements
• Fluency in English; additional language skills are a plus
• Familiarity with the local area and attractions is highly desirable

We are committed to fostering a diverse and inclusive workplace and encourage individuals with a deep understanding of the local tourism industry and the required skills to apply.

To apply, please submit your resume. Only shortlisted candidates will be contacted for further steps in the hiring process.